Our Shopping Promise
Payment, it's all about choice and that's why we accept most major credit cards and payment methods including: VISA, MasterCard, American Express, Paypal, Money Orders, Cheques and Direct Deposits.
We do not charge additional payment processing fees.
Note: Payments made by cheque, money order or direct deposit will incur a small delay in shipment until payments received have cleared the banking process.
Payments made on this site, using a credit card, are authorised using SSL(Secure Socket Layer) secure credit card facility. This site is powered by Eway for secure online transactions. See our privacy and security policy for more information on how we handle your personal details.
We treat your personal details with respect and confidentiality. We do not provide your personal or other contact details to any outside party party unless they are part of our network to provide services such as delivery and payment for example.
Safe and Secure delivery: That's Living ships almost all orders via Star Track Express - our preferred carrier and the worlds smartest delivery system. Once your order has shipped we will send you an e mail confirming the order tracking number. You can then simply follow the progress of your order online.
We understand you want your new product as soon as possible. The staff at That's Living pride themselves on fast order and dispatch turnarounds. We strive to ship all in-stock orders by the next business day!
We aim to give our customers great value every day of the year. That's Living works with both in-house and independent suppliers to bring you the best value for money products in each category. We work hard to offer great quality products at fair prices.
Value is not just about great products and great prices, it's about how we treat our customers and what we do to keep them happy.
We endeavour to be competitive in our pricing on all items in our range. All of our prices are nett and include GST. There are no other hidden costs like payment processing fees or delivery charges. The price you see is what you pay. And, if you find a lower priced, identical item at another retailer within Australia, we will match their price. Contact us at any time during business hours to discuss your needs.
Fair go promotionsLike many businesses, we run promotions throughout the year; to either clear stock or boost sales. We know there's nothing more frustrating for a customer than to purchase a product one day, only to see it reduced in price the next.
At That's Living, if we run a promotion at any time throughout the year where we offer - on a particular product - either a reduced price, a bonus item or gift with purchase or any other promotional incentive, and you purchase that identical product from us up to 7 days PRIOR to our promotion commencing, we will:
A) In the case of a price reduction: We will automatically credit the difference in savings to your payment account / method or credit card.
We want you to enjoy your new product and tell your friends about us. That's Living offers a 7 Day Satisfaction Guarantee on every one of its products. So, if you are not completely satisfied with your purchase, return it to us within 7 days of delivery and we will refund your purchase price. (Shipping fees for goods returned under the 7 day satisfaction guarantee are to be borne by the customer)
For all warranty related claims or returns, we endeavour to assist you in the shortest possible time frame. If you experience a warranty problem with a product, receive a damaged product or have any other issue with a product you have purchased from us, all you need to do is contact us by phone or email and we will work quickly to remedy the situation.